IHRSA Webinars

An incredibly cost-effective way to learn and remain competitive every month
. . . it's training when you need it, whenever you need it!
Webinar Format & Fees | Coming Soon | Recent Webinars | Testimonials

Webinars Sponsored by


The Four Disciplines of a Healthy Organization

Thursday, June 14 | 2:00pm-3:30pm (EDT)
David Ross, Ph.D., Principal Consultant, The Table Group
Learning Objectives:

  • Understand how organizational health represents a major business advantage.
  • Discover the major characteristics of a cohesive leadership team.
  • Understand the key strategic question on which leadership teams need to be aligned on.
  • Review the simplest and most powerful ways to develop a healthy culture.

Presenter Profile:
David Ross has been helping individuals and organizations become more healthy and productive for 20 years. Since obtaining his Ph.D. in Clinical Psychology in 1988 he has maintained a steady practice of clinical and consulting services. He also teaches organizational psychology, business development and creativity at Fuller Graduate School of Psychology in Pasadena, CA. Ross' specialty is equipping leadership teams to have honest conversations about the dynamics that undermine productivity and morale. Specifically, he coaches people on how to confront others without creating defensiveness or power struggles. This enables teams to address conflict openly and use it productively for change. His core conviction is that people must embrace challenge and risk for personal and professional growth. In addition to consulting with teams Ross also coaches individuals. His training in clinical psychology equips him to provide more than the standard goal setting and behavioral accountability offered by traditional executive coaches. He works with the underlying cognitive and relational patterns that foster or impede effective leadership.

Coming Soon!


Best Practices to Increase Your Member Retention

Thursday, July 12 | 2:00pm-3:30pm (EDT)
Mark Miller, Vice President, Merritt Athletic Clubs
Learning Objectives:

  • Discuss the real meaning and make-up of retention.
  • Understand how retention impacts your club.
  • Learn how to facilitate a change so you can increase member satisfaction and company profitability.
  • Discover what structures are critical to improving member retention.
  • Learn how to sustain member retention at your club.
  • Discover the hidden item that could affect your club's retention.

Presenter Profile:
Mark Miller is currently the Vice President at Merritt Athletic Clubs and has 15-plus years of experience at the Senior Management level. Miller joined the Merritt Team in 2000 as the Regional Fitness Director responsible for all fitness and programming operations. In his capacity as Vice President, he is responsible for all the day-to-day operations and culture development within all of the clubs.


Create an Exceptional Brand Experience

Thursday, August 9 | 2:00pm-3:30pm (EDT)
Kari Bedgod, Director of Marketing & PR, Club One, Inc.
Learning Objectives:

  • Learn how to create a memorable brand experience through various in-club, online and community touch points that build customer loyalty.
  • Discuss how to leverage your most loyal members.
  • Discover how to connect your brand to likely 'joiners' on an emotional, more personal level.
  • Understand the power of word-of-mouth to better manage your reputation.
  • Learn how to open lines of communication in order to build relationships and increase levels of customer service.

Presenter Profile:
Kari Bedgood joined Club One in 2005 and oversees the marketing and public relations functions for the nationally recognized health club company based in San Francisco. She leads an innovative, results-driven team responsible for lead generating marketing campaigns, brand management and strategic communications that support the company’s sales and growth objectives. Prior to Club One, she worked for Ketchum Public Relation’s Brand Marketing and Consumer Food account management teams serving clients such as 24 Hour Fitness, Kikkoman, and Clorox. Bedgood received a bachelor’s degree in Journalism with an emphasis in Public Relations and Advertising from Indiana University.

 


Recent Webinars

Think you missed a webinar on a specific topic or an issue you are facing today? Then take a moment to view and purchase recent offerings by visiting the IHRSA Store.


Webinar Format

  • Delivered using the latest technology for a trouble-free experience;
  • Combine interactive on-screen graphics, leader presentation via phone plus on-line question and answer;
  • Have a phone, computer and high speed internet connection? You're ready for IHRSA webinars!
  • Access to the archives for sixty days at no additional charge.


Registration Fee

IHRSA webinars are value-priced at $39 each ($79 non-IHRSA member price) and may be ordered individually or as a 'series' . . . ask your membership specialist for further details about multiple order discounts that apply.

Each webinar purchased will provide you with access to the live presentation of your choice for as many of your staff as you choose, plus all downloadable materials, and unlimited access to the archived webinar for sixty days. The fee includes one phone connection, one internet connection and one set of handouts for unlimited attendees at one location.

Upon receipt of your registration, instructions for connecting to these valuable webinars will be sent to you.


Testimonials

The December webinar material will be used in every initial training session for our new staff and personal trainers. It sets a tone of caring about our customers and a methodology of instituting great practices to keep us close and custom fit to each individual member's needs.
- Stephen G Rising, CEO, Anytime Fitness - Cleveland West Park and Cleveland Clifton Centre

The December webinar presented practical information that can be easily implemented.
- Emily Skelton, Assistant General Manager, All-Access Fitness Academy

I love your webinars, what a great way to get helpful, professional content in the comfort of your own office!
- Laura Klein, Wellness Director, The Thoreau Club

The webinar was so helpful and valuable. Lots of great information that I feel will make our fitness department more profitable!
- Stephanie Howell, Program Director, Cross Gates Family Fitness

After listening to the IHRSA webinar, I now have an action plan I can put into play at my clubs today! It contained very practical information.
- Kristie Stevens, Owner, Anytime Fitness - Tupelo

The "Raving Fans" webinar was awesome. I was so excited about the content provided that I could barely wait until the end to get started on all the great ideas.
- Scott Christensen, Owner, Anytime Fitness - Suffolk, VA

The webinar with Trina Gray was truly inspiring and motivating. Just when you think you have tried it all it's nice to have a fresh perspective and great marketing ideas.
- Connie Cook, Fitness Director, Fit Athletic Club, Inc. - San Diego

Every club owner, manager and anyone aspiring to grow in the fitness industry must take advantage of all the IHRSA related programs, webinars and tools. Their experience and dedication is the backbone to our ever increasingly important industry.
- Lauren Eller, Fitness Formula

Informative, motivating and easy to attend!
- Dahdri McCormick, Parkpoint Health Club

We're always looking for ways of staying ahead of the competition and new ways of enhancing our members' experience. The Webinars have been a valuable resource.
- James Arrington, Anytime Fitness – Conyers, GA

Excellent seminar! Was a great use of my time. The speaker gave very specific ideas on how to better market our club, how to improve customer service, and the importance of branding our club in the community.
- Stacey Mullet, Super Fitness