Publications

Presented by José Teixeira, Head of Customer Experience, SC Fitness

As social distancing guidelines keep us apart, communities around the world are finding a variety of ways to come together using technology. And many health clubs are discovering that creative tech solutions can help keep the club’s spirit alive even while the doors are closed.

In this webinar, José Teixeira, head of customer experience at SC Fitness, will share how his club is using technology to engage and retain both members and staff.

Teixeira will review his club’s virtual training experience—a platform originally scheduled as a 2-year rollout that was transformed into an online engagement platform in just six days. He will also share strategies for keeping staff engaged while working remotely, including the importance of clarifying roles in order to streamline processes.

Learn from SC Fitness about their current status, past experiences, and plans for the future, and see how you can incorporate their tech strategies into your business during this challenging time.

Learning Objectives:

  • Determine how to move your existing offerings online
  • Learn how to incorporate new member offerings via technology
  • Develop new strategies to accompany your online offerings
  • Balance adding new offerings with forecasting your reopening plans
  • Evaluate on your current staffing structure
  • Identify job roles that should be reworked during this time

Presenter Profiles:

José Teixeira is the Head of Customer Experience at SC Fitness. Formerly a sales consultant, club manager, area manager and operations director, José has become an industry expert in maintaining customer relationships. He excels at getting health clubs to a level of member service excellence and great retention achievements.

José also has an MBA and a sports science degree.