Question: Once I hire a new personal trainer, what can I do to ensure that they’ll be successful at my club?
Personal training (PT) is a major revenue driver for many clubs, but holding on to quality trainers isn’t easy.
A methodical onboarding program is critical to the success of new trainers. This process isn’t a one-time 30-day or 90-day affair. It’s an ongoing system that you need to implement and maintain.
Personal Trainer Onboarding: Getting Started
It should begin before the new hire’s first day. Send them a welcome letter via email that details the basics so they know what to expect. What should they wear? Where should they park? Should they bring a lunch? And so on. ...
Send them paperwork to fill out in advance. I also send biographical questions for them to answer, so that, from Day 1, I’m able to share a story or two about them with staff and members.