Enable Your Health Club Managers to Take Ownership
Empowerment starts with clear communication, continues with nurtured relationships, and carries over to the next generation of your management staff.
Enabling your managers to take a level of ownership of their contributions to your team will allow them to be more motivated, productive, and engaged in your club. As each individual is motivated by different things, it’s important as an owner or senior manager to get to know your managers and what methods of coaching and recognition will lead them to feel most empowered.
During his IHRSA 2016 session, "Strategic Culture: Three Keys to Creating a High-Performance Culture," Rob Lewis of RBS Holdings, LLC said, “Professional development and career progression are among the most important things for employees when looking at jobs.”
Lewis explained that owners and managers often only communicate the end result, when what is more important is to communicate the behaviors that produce that end result.
Communicating your health club’s mission, vision, and values to your managers, and enabling them to pass that along to hourly staff and club members, will keep your club culture alive and thriving.
“Employee engagement is reflective of a good culture,” Lewis said.