Presented by Brent Darden, Brent Darden Consulting

Looking at your business through the perspective of members will help you determine the steps you can take to boost member loyalty and retention.

Learning Objectives:

  • Learn to become more customer-centric and succeed at building member loyalty.
  • Understand how to develop strategies to help your staff engage and retain members.
  • Learn and explore practical approaches to deliver a service culture.