Member Experience Training in the Post-COVID Era

Learn why customer experience is extremely important post-COVID and how you can create the perfect member experience with Be Military Fit Westlake franchise owners, Chris Stevenson and Marisa Hoff.

Members: Free

Non-Members: Free

Stevenson chris

Chris Stevenson


Be Military Fit Westlake

Marisa Hoff Online Learning Speaker

Marisa Hoff


Be Military Fit Westlake

Learning Objectives:

  • Build a case for a great member experience with statistics, data, and research that shows just how impactful and important it is.

  • Why customer experience is so important, especially now post-COVID.

  • Tangible tips and tools that you could implement that immediately make a difference.

  • Three key areas of the customer experience:
    • Revenue

    • Retention

    • Referrals