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Inspect What You Expect: How to Achieve Operational Excellence
Sharpen your operational protocols to provide a high-quality experience. This IHRSA Online Learning class is available to you on-demand with in-depth content.
Sponsored by Matrix
Bill McBride
President & CEO
Active Wellness & BMC3
This class covers a strategic overview of club quality control. Additionally, learn a tactical approach to setting up and managing your facility for quality control, cleanliness, brand consistency, safety, and operational excellence. This class will be extremely valuable for all operations staff, operations managers, and general managers.
Learnings Objectives:
- Determine your desired expectations, protocols, and outcomes of operations for your club
- Develop a complete inspection process and standards implementation
- Discover how your brand can be reflected through quality control
- Prioritize safety measures through facility quality control
Presenter Profile:
Bill McBride is a health club industry veteran with over 25 years of experience leading and managing all aspects of commercial health clubs, medical fitness centers, residential, community, multi-tenant and corporate fitness sites. He co-founded Active Sports Clubs and Active Wellness, LLC and owns a health club consultancy, BMC3. McBride has served as chairman of the International Health, Racquet & Sportsclub Association (IHRSA) Board of Directors, president of the Mid-Atlantic Club Management Association (MACMA) and served on the Industry Advisory Board for the American Council of Exercise (ACE).
He is actively engaged as an author on industry education, serves on several fitness-related technology company Advisory Boards, serves on the Medical Wellness Association (MWA) as a Faculty Member and The Medical Fitness Network (MFN) Advisory Boards. He is currently also serving on the ACSM Facility Standards & Guidelines 5th Edition Committee. McBride consults and speaks regularly on industry topics throughout the world.
