Your gym’s welcome desk staff plays a vital role when it comes to customer experience. Here’s how you can train your employees to turn members into raving fans.
Many health clubs rely on IHRSA’s newest research to gain insider knowledge on employee compensation and benefits. Here’s how the report has helped gym owners make the perfect hire.
Clubs need to think carefully about how to structure the compensation for group exercise instructors.
By promoting an entrepreneurial mindset, you’ll empower your team to build relationships and boost sales.
IHRSA and CBI is pleased to introduce 22 of the industry’s most accomplished and promising young fitness professionals.
Finding and keeping personal trainers isn’t easy. Newtown Athletic Club’s Kate Golden shares insightful tips on how to set up new trainers for success.
Happy and engaged employees can reap benefits for your club in many ways. Here’s how to build a foundation for staffers’ success.
In-Shape CEO Francesca Schuler is here to challenge your preconceptions about fitness industry employees, career paths, and leaders.
Many health clubs don’t understand how to properly classify and compensate their group exercise instructors. Often it comes down to how much autonomy the instructors have.
A motivated personal training team can boost sales revenue and membership at your health club—but creating and fostering such a group can be a challenge.
How close is too close? Keep your trainers and clients safe by following our guidelines for building and maintaining professional working relationships.
When an employee’s behavior requires corrective action, progressive discipline is crucial.
Learn how to take the pulse of your gym and jump into building a fierce people culture.
Understanding how you, and your employees, communicate is vital to your success as a leader—especially in the fitness industry.
We asked five fitness industry leaders (who just so happen to be women) to share their thoughts on how gyms can foster a supportive environment for female employees.
At Healthtrax Fitness & Wellness, personal trainers are educated about the importance of member experience and its impact on the bottom line.
Wondering where your club stacks up? These findings from the IHRSA Health Club Employee Compensation & Benefits Report will give you an idea.
Every person on your staff plays a role in customer service, but some positions—like fitness instructors—are more important than others.
The extra time it takes to develop your team's talent pays off dividends. And it starts during the hiring process.
“Payroll is one of the largest expenses among health clubs, as hiring and investing in staff plays a critical role in serving and retaining members."
One thing top employers—including fitness businesses—excel at is learning the needs of their employees. And once they know what benefits, services, and perks their employees are looking for, they take the necessary steps to meet those needs.
How many of your health club’s employees are truly engaged at work? Unfortunately, it may be fewer than you’d think.
No club operator looks forward to conducting an exit interview, but they can provide invaluable feedback that you can use to improve staff retention.
Your health club manager sets the standard for the rest of the team. Make sure you're hiring someone with the right attributes.
When interviewing a candidate, you should consider person-to-job fit and person-to-organization fit. Our HR expert explains how to do just that.
It's always difficult when a beloved instructor leaves your club. But there are some steps to ensure a smooth transition for members and staff.
Many independent clubs take an all-hands-on-deck approach to roles. While that works for some positions, it's important to select a point person to run your Facebook page.
You work hard to recruit and hire the best staff for your club. But if you don't have a strategy to engage and empower staff once they're on board, employee retention will suffer.