Every person on your staff plays a role in customer service, but some positions—like fitness instructors—are more important than others.
The European club chain's sleek facilities, designed by a team of architects, have attracted the likes of Kim Kardashian and Kanye West.
Why you should stop thinking about "customer service" and start thinking about "member experience."
Creating a great group X experience can add significant value to your club's program offerings and help keep members engaged.
By incorporating wearable technology into your club, you can improve the member experience, contribute to ancillary sales, and boost retention.
See how real clubs are using NPS metrics and reports to inspire staff and improve their members' experience.