When you and your staff wear a lot of hats, it can be tough to keep track of things at the most basic level, especially the wide range of daily tasks you all undertake.
At GritCycle, which operates three clubs in Southern California, multiple hat-wearing is endemic to the operation—and it starts at the top.
“I personally wear a lot of hats in my role,” says Lisa Mikelson, a co-founder and vice president. “However, I love each and every one of those hats. As one of the owners, I help out with the day-to-day tasks and operation of the business, including everything from optimizing studio operations to marketing. As vice president of instructor experience, I also train all incoming team members, provide continued education to our current instructors, write and implement protocols, organize team growth and development, and manage our instructor experience team.”
GritCycle’s 60 staffers work in much the same way.
“All of our team members wear a lot of hats,” Mikelson says. “In addition to our job descriptions, we are all motivators, customer service experts, and operational gurus to some degree. Every action we take and decision we make as a business is done to better serve our individual team members and our amazing community of riders.”