It’s part of human nature. Given that you’re dealing with a cross-section of people and personalities, difficulties with members will arise in your club at some point.
Dealing with them is likely to be a challenge for you and your staff. Still, the goal is to resolve the situation as quickly and neatly as possible, and spare other members any unpleasantness.
Employing the following six simple steps can help you identify potential legal issues and take appropriate actions that will forestall headaches now and down the road.
Step 1: Review your membership agreement and club rules
While no one ever wants to terminate or suspend a member, sometimes it may be the best course of action. Before someone joins your club, there are steps you can take to keep your options open.
Review your membership agreement to make sure it includes a statement outlining your right to suspend or terminate a membership for any violation of club rules and regulations.
It should also include a “catch-all” provision allowing for suspension or termination based on conduct deemed detrimental to the general welfare of the club or its members.
Step 2: Determine if a difficult person belongs to a protected class
Your membership agreement and club rules are now very clear, but an incident has just occurred. The first question to ask is, “Is this individual a member of a protected class?”