BOSTON, MA—April 10, 2020—IHRSA, the International Health Racquet & Sportsclub Association, is holding another webinar in a series to help club operators over the world learn best practices from industry leaders.

The fifth webinar in the series will take place Tuesday, April 14, at 11:00 a.m. EDT. This webinar will be made available as an on-demand video for those who cannot join live.

Session Title: Coronavirus Conversations: Using Tech to Engage Staff, Members

Speakers: José Teixeira, Head of Customer Experience, SC Fitness, Lisbon, Portugal

Date: Tuesday, April 14, at 11:00 a.m. EDT

Presented by José Teixeira, SC Fitness

As social distancing guidelines keep us apart, communities around the world are finding a variety of ways to come together using technology. And many health clubs are discovering that creative tech solutions can help keep the club’s spirit alive even while the doors are closed.

In this webinar, José Teixeira, head of customer experience at SC Fitness, will share how his club is using technology to engage and retain both members and staff.

Teixeira will review his club’s virtual training experience—a platform originally scheduled as a 2-year rollout that was transformed into an online engagement platform in just six days. He will also share strategies for keeping staff engaged while working remotely, including the importance of clarifying roles in order to streamline processes.

Learn from SC Fitness about their current status, past experiences, and plans for the future, and see how you can incorporate their tech strategies into your business during this challenging time.

Learning Objectives:

  • Determine how to move your existing offerings online
  • Learn how to incorporate new member offerings via technology
  • Develop new strategies to accompany your online offerings
  • Balance adding new offerings with forecasting your reopening plans
  • Evaluate on your current staffing structure
  • Identify job roles that should be reworked during this time

Register for the webinar to understand how technology goes hand in hand with maintaining a strong health club community.

To access recordings to past Coronavirus Conversations webinars:

About IHRSA Resources

As a member-owned, not-for-profit trade association, most IHRSA products are released primarily to the IHRSA membership. In an emergency situation like this, the entire fitness industry is one family, so these resources are available for all fitness businesses.

"The health and fitness industry has never backed away from a challenge,” said Joe Moore, IHRSA president and CEO. “IHRSA stands ready to help the industry through this worldwide problem. It’s what associations do. It’s why we exist…”

IHRSA will continue to create resources, collect and share best practices, and answer questions as needed. Please reach out and let us know your questions.


IHRSA, the International Health, Racquet & Sportsclub Association, is a not-for-profit trade association representing health and fitness facilities, gyms, spas, sports clubs, and suppliers worldwide. IHRSA and its members are dedicated to making the world healthier through regular exercise and activity promotion.

IHRSA maintains a leadership role in advancing physical activity, which is critical to global health and the battle against obesity and chronic lifestyle disease. IHRSA provides its members and clubs around the world with benefits and resources to help them better prepare for and get through all situations that arise. IHRSA supports policies that promote more active lifestyles to foster a healthier, happier, more prosperous world.