VANCOUVER, WA—February 14, 2019—SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live video support to boost equipment uptime, enhance first call resolution and digitally transform the customer experience.
A successful trial between the companies demonstrated that the use of SightCall resulted in a 55% first time fix success rate, removing the need for an onsite technician. Core Health & Fitness will deploy live video support for the repair, troubleshooting and maintenance of their portfolio of world-class fitness equipment including Star Trac, StairMaster, Nautilus, and Schwinn.
SightCall’s global video cloud platform enables customer service agents to see the issue a customer, distributor or service partner is facing by connecting to the user’s mobile device. The agent can then resolve or diagnose the issue remotely, guiding the user with a robust suite of augmented reality tools, and dispatching a technician only when necessary.
“SightCall’s visual support technology enables us to provide a superior customer experience that is central to our company’s commitment to great service,” stated Daniel Murray, Director of Services for Core Health & Fitness. “With live video, we can diagnose and resolve cases with new clarity and precision, resolving customer issues on the first call. SightCall helps us demonstrate that our commitment to customers lasts long after the date of sale.”
“Core Health & Fitness is an innovator in the world of health and fitness,” added Tony Nigro, SVP of Sales, Americas at SightCall. “We are excited to work alongside them in the digital transformation of their customer experience. With SightCall, their agents are now able to see and resolve technical issues on the first call—avoiding technician visits and delivering an unparalleled level of customer support. Our global platform supports their operations in over 90 countries around the world, providing live visual support anywhere, at any time.”
About Core Health & Fitness
Core Health & Fitness is the world’s largest privately-held marketer and distributor of commercial fitness solutions to health clubs, community recreational centers, hotels, government, educational facilities and more. Core markets its products under the iconic brands Star Trac, StairMaster, Nautilus and Schwinn. Headquartered in Vancouver, WA, with over 400 employees, Core serves a global customer base. Core maintains sales, engineering and service offices throughout the United States (Vancouver, WA; Lake Forest, CA; Independence, VA) as well as in the United Kingdom (High Wycombe), Germany (Munich), Spain (Barcelona), Poland (Poznan) and Rio de Janeiro (Brazil).
SightCall is a leading video cloud platform delivering AR-powered interactions for enterprises. In a connected, mobile world, businesses leveraging SightCall have the ability to see remote issues and guide customers or technicians with our robust feature set. SightCall integrates easily into existing business processes and CRMS, as well as mobile apps. With over 1 million downloads and a decade of experience, SightCall is trusted by global leaders including Bosch, Allianz, Terex, AETNA and Kärcher, and partners including Salesforce, GE Digital by ServiceMax and Accenture. SightCall is headquartered in San Francisco with offices in Frankfurt, NYC, Paris, London and Singapore. For more information, visit the SightCall website.