The International Health, Racquet & Sportsclub Association is the fitness industry's only global trade association representing over 10,000 for profit health and fitness facilities and over 600 supplier companies in 75 countries.



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Entries in Frank Ancharski (1)


Time to take a look at yourself and your service

Make sure you are showered and look your best if you are heading to Frank Ancharski’s educational session on Wednesday, March 12, at 9:45 a.m., at the IHRSA 33rd Annual International Convention & Trade Show.

During the 90 minutes, “Unlock the Service Within Us,” part of the Customer Service & Retention track, presenter Frank Ancharski is going to ask those in attendance to look at themself in the mirror. He wants everyone, himself included, to discover their shortcomings in order to become better at what they do.

Of course the mirror isn’t literal. However, he said the self-discovery could be emotional.

For more on this session from the Customer Service & Retention track, read on.

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