The International Health, Racquet & Sportsclub Association is the fitness industry's only global trade association representing over 10,000 for profit health and fitness facilities and over 600 supplier companies in 75 countries.



From educational tools and events to promotional programs and public policy initiatives, IHRSA brings you success... by association!

Join | Renew
Pledge Your Support


Entries in Customer Service (2)


Time to take a look at yourself and your service

Make sure you are showered and look your best if you are heading to Frank Ancharski’s educational session on Wednesday, March 12, at 9:45 a.m., at the IHRSA 33rd Annual International Convention & Trade Show.

During the 90 minutes, “Unlock the Service Within Us,” part of the Customer Service & Retention track, presenter Frank Ancharski is going to ask those in attendance to look at themself in the mirror. He wants everyone, himself included, to discover their shortcomings in order to become better at what they do.

Of course the mirror isn’t literal. However, he said the self-discovery could be emotional.

For more on this session from the Customer Service & Retention track, read on.

Click to read more ...


Next IHRSA webinar delves into member retention and customer service

In our business it is extremely important to be on top of member retention. With so many options out there for the consumers – some of them not even belonging to a gym at all – keeping those who help pay the bills happy is paramount. 

There are many ways to increase retention:  customer loyalty, strong customer service, offerings the competition doesn’t have, and more. 

The next IHRSA webinar, on Thursday, Jan. 10, from 2 to 3:30 p.m., will help those who have seen the retention rates fall, or never had very high numbers to begin with. 

Click to read more ...