The International Health, Racquet & Sportsclub Association is the fitness industry's only global trade association representing over 10,000 for profit health and fitness facilities and over 600 supplier companies in 75 countries.



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Entries in change (2)


'What is the best change you've made in the past year?'

A year seems like a good time period to step back to judge and gauge how something has turned out. 

With trends and fads coming and going, and competition cropping up down the road or across town, fitness clubs, now more than ever, are forced to make changes. 

Owners and management constantly have to monitor memberships, retention rates ands attrition, so when something new is instituted it is imperative that it gains traction sooner than later.

We talked to a few owners and asked them, “What is the best change you have instituted at the club in the past 12 months?” and, not surprisingly, received a variety of answers.

Read on to see what they had to say

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Much has changed in the past few decades

Robin Russell of Bentall Centre Athletic Club in Vancouver, British Columbia, Canada, put it best.

“If one doesn’t evolve in this industry, one disappears,” said the club’s general manager. 

It doesn’t matter what aspect it is – programs, gym aesthetics, sports – the fitness industry in many areas can turn on a dime. And a club needs to be on top of the ebbs and flows, otherwise it will see members migrating across town to a spot that offers what they want. 

The question is, what do you change and when is the best time? 

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