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Entries in Health Club Management (3)

Thursday
Aug252016

How to Empower Your Health Club Managers and Engage Your Employees

One of the consistently reported challenges to owning or managing a health club is finding and retaining quality staff—and even more challenging can be hiring effective managers.

If your tireless recruiting has paid off and you now have a promising management team, how do you make sure they stay and grow with you? 

The key is empowerment. 

Enable Your Health Club Managers to Take Ownership 

Empowerment starts with clear communication, continues with nurtured relationships, and carries over to the next generation of your management staff.

Enabling your managers to take a level of ownership of their contributions to your team will allow them to be more motivated, productive, and engaged in your club. As each individual is motivated by different things, it’s important as an owner or senior manager to get to know your managers and what methods of coaching and recognition will lead them to feel most empowered. 

During his session Strategic Culture: Three Keys to Creating a High-Performance Culture at the   2016 IHRSA International Convention & Trade Show, Rob Lewis of RBS Holdings, LLC said, “Professional development and career progression are among the most important things for employees when looking at jobs.” Lewis explained that owners and managers often only communicate the end result, when what is more important is to communicate the behaviors that produce that end result. 

Communicating your health clubs mission, vision, and values to your managers and enabling them to pass that along to hourly staff and club members, will keep your club culture alive and thriving. “Employee engagement is reflective of a good culture,” Lewis said. 

Clear Communications Set Employees Up for Success 

Another industry leader—Allison Flatley—offered her expertise in keeping your staff engaged in her 2016 IHRSA Institute session, “Staff Hiring, Training, and Retention.” 

The Corporate Fitness Works Chief Strategy Officer and IHRSA Board Member discussed the importance of clearly communicating job responsibilities, what the expectations are, how and when employees will be evaluated, where to find the tools they need to succeed, and how they can overcome obstacles.  

Whether you’ve just hired a brand new manager, promoted a stellar employee, or have a seasoned staff of fitness professionals on your management team, these are essential elements to fostering a sense of empowerment. Flatley also suggested using Gallup’s Q12 survey to help assess the level of engagement in your staff and identify areas for improvement.   

IHRSA’s Professional Development and Management Video archive is full of sessions and recordings from industry leaders, discussing many aspects of successful management skills, training tactics, and culture-creating strategies. These training tools and more are available to IHRSA members at up to 50% off non-member prices, online at the IHRSA store.

Friday
Apr042014

This Week in the Fitness Industry: 4-4-14

It's all about getting out there, breaking a sweat and getting the ol' pumper moving. Anyway, those who are not getting off the couch, out from behing the desk, or out of the car in some way, need all the help they can get.

This Week in the Fitness Industry is here to help. Today we offer a study that shows the worst jobs, as far as obesity rates; ways to spice up your run; insight into who belongs to a gym; and a fun way to get involved in swimming.

Read This Week in the Fitness Industry to learn more on all.

Tuesday
Aug272013

Help members set achievable goals

The term "goals" is heard often in the industry. But, what does a member gain when they are set?

Health Club Management had a recent story that showed how setting specific goals changes one's behavior toward a gym, and attempting to achieve goals is a natural accomlishment one wants to achieve in order to close the gap of where they started to where they want to end up.

The author, Dr. Paul Bedford, an industry veteran, also explains how this can convert into strong retention rates.

Read the digital Health Club Management version here.