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« Keep Your Health Club Members Engaged Over the Holidays | Main | Lessons in Fitness Leadership: Treat Customers and Employees Well »
Thursday
Dec012016

Why Mentors Were ‘Critical’ to Mo Hagan’s Success at GoodLife Fitness

Maureen “Mo” Hagan, IHRSA’s 2016 Woman Leader of the Year, spoke to Club Business International about spending 32 years striving to provide a GoodLife for all of the citizens of Canada.

CBI: An obvious place to start: At IHRSA 2016 in Orlando, you were presented with the Julie Main Woman Leader of the Year Award. What does that mean to you?

Maureen “Mo” Hagan: It means, among other things, that I have an obligation to provide, to the best of my ability, what Julie Main offered—inspiration, leadership, personal commitment, and support for others. To pay it forward, I’ve created “The Role MO-del Influencer” award and scholarship, which will be presented to a deserving GoodLife associate. The recipient will attend IHRSA 2017 in Los Angeles with me.

CBI: Did you ever have an opportunity to meet Main? ... For industry newcomers, she was the co-owner and president of the West Coast Athletic Clubs, in California, and a former president of IHRSA. She died in 2009 following a long and courageous battle with cancer.

MH: Yes, I attended her convention sessions, and was blessed with a number of opportunities to meet her at IHRSA social events. I was always impressed by her kindness, patience, and eagerness to help her peers.

CBI: In your acceptance speech at IHRSA 2016, you gave special credit to the mentoring you’ve enjoyed. How important are mentors?

MH: They’re critical. Mentors have helped, guided, and taught me as I developed professionally. Fortunately, I’ve had many inspiring role models since I entered the industry in 1983. The first was Lynne Brick of Brick Bodies Fitness Services, Inc., and Planet Fitness Growth Partners, LLC. I’ve learned so much from her vision, leadership approach, and the confident way she’s conducted herself in what was once a male- dominant industry.

I’ve also learned a great deal from Jane Riddell, the COO of GoodLife, who’s been called the “architect” of our corporate culture—one that’s predicated on core values such as caring, passion, and personal fitness.

And, of course, David Patchell-Evans, or “Patch,” the founder and CEO of GoodLife, has inspired me, and encouraged me to take risks I wouldn’t have taken otherwise.

CBI: Speaking of Patch, he’s one of the most ambitious, energetic, and successful individuals in the industry. What’s it like to work with him?

MH: You can only imagine! It’s an education in itself, and I mean that in the most positive way. He’s a hard-driving entrepreneur who looks to the future, and, while
he expects others to work hard too, he’s never asked his people to do anything he wouldn’t do himself. Patch has always made himself available—and still does—as much as he can. He’s encouraged me to bring ideas forward and to seek out new ways of doing business.

The GoodLife work environment is dynamic, if not always easy. In the end, though, it’s always rewarding.

Continue reading Mo Hagan’s interview in the December issue of CBI.

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