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Tuesday
Oct252016

What Every Personal Trainer Needs to Know About Sales

Personal training is a large—and growing—source of revenue for many health clubs. But are your personal trainers willing and able to play a successful role in the sales process? 

According to the 2015 IHRSA Profiles of Success, a median of 10% of total revenues at leading health clubs comes from individual and small-group personal training. From 2013 to 2014, member participation in at least one personal training session increased by 11%. 

Clearly, the ability to sell personal training services is critical to the long-term success of your operation(s). And that means making sure your personal trainers are comfortable with and knowledgeable about sales.

It Takes a Team 

Building a robust personal training program is a team effort, and health club operators need to educate their employees on their particular role in the process. 

As Steve Satin, president and founder of Satin Wellness, notes, the focus of the front desk and membership teams is generating new memberships. So they may be concerned that bringing up personal training with prospective or new members comes across as overselling. 

The solution? Understanding the right way to approach the sales conversation. 

"The front desk team is a great place to ask appropriate questions, [and] the membership team can easily provide the option of personal training to an enthusiastic new member," Satin said at IHRSA 2016

'Sales' Isn't a Dirty Word 

At first, personal trainers may have concerns about pushing their services. After all, they chose their profession because they enjoy helping people, not selling. 

"The biggest [barrier] is that personal trainers think of 'sales' as a dirty word," said Michele Melkerson-Granryd, general manager for BB Fitness Studios in Austin, TX.  

Overcoming this barrier requires changing the personal trainer's mindset. For instance, you can stress that sales doesn't mean approaching members in the middle of their workout, which can be awkward. The topic can be broached more organically, such as when already engaged in a conversation with a member in the lobby. 

Another tip: framing personal training services not as a blatant upsell, but as something that will help the member achieve his or her fitness goals.

"The personal training team can absolutely sell once they learn an approach that is focused on the best interest of the member," Satin said. 

One Quarter at a Time 

Luke Carlson, CEO of Discover Strength in Chanhassen, MN, has quarterly meetings with club managers and personal trainers to ensure everyone is working together toward important strategic goals. As an outcome of these meetings, trainers leave with clearly defined objectives, such as recruiting members to join a particular personal training program. 

"We look at what the whole department and club needs to accomplish and just assign those quarterly objectives to each trainer," Carlson said. "By doing that, strategic goals become very bite-sized." 

So while some personal trainers may not think of themselves as salespeople, they do have the potential to contribute in this role. If you can cultivate the right mindset and skills, your efforts will pay off in an improved bottom line. 

Related reading: 

Reader Comments (1)

I disagree. I've been in this business for 30 years. I started as a PT. I believe we have taken the wrong approach to personal training for years. The fact that we still use the word sales is all wrong. We know trainers hate selling so simply including the word turns them off. I have taken the approach for the last 15 years of training the trainers to be professional personal trainers. This means teaching them how to do an effective and compassionate consultation. How to act like a doctor not a sales person. In my current club I've built the business from 400 hours per month to 1200. And notice I reference hours not revenue because what trainers do for a living is sessions not sales. Now as the GM I obviously manage the revenue levels but not by selling but by allowing my trainers to be trainers and hold them accountable for a number of sessions which means they have to learn how to script pt as part of their consultation and how to retain clients.
October 25, 2016 | Unregistered CommenterDennis Mathias

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