The International Health, Racquet & Sportsclub Association is the fitness industry's only global trade association representing over 10,000 for profit health and fitness facilities and over 600 supplier companies in 75 countries.

 

 



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Thursday
Sep172015

IHRSA European Congress Only 5 Weeks Away!

Join 500 of the European industry’s leading executives, managers and professionals at The IHRSA European Congress for thought-provoking seminars*, networking opportunities, club tours, and meetings with industry suppliers.

Keynote speakers include:

The Digital Native Advance: A New DNA for Shoppers

Ken Hughes, Consumer & Shopper Behaviouralist, and CEO, Glacier Consulting, IRELAND

As the Digital Natives (those born in the 1980s) are now entering their 30s, we are set to witness a major shift in global consumer behaviour. What do this generation expect from life, relationships, brands and retailers? What will they demand from a consumption and purchase experience? And most importantly how must we prepare to meet these needs? Hughes, Ireland’s leading retail shopper and consumer behaviouralist, will answer theses questions and more.

Sponsored by Technogym®

Creating a Culture of Empowerment & Leadership

Bryan Williams, Chief Service Officer, B. Williams Enterprises, LLC, USA

Delivering memorable service – the kind that makes members renew – starts at the top. Williams, who received a standing ovation for his session on Service Excellence at IHRSA 2015, will share the tools required to empower your workforce, with a special emphasis on how to keep your team motivated and engaged to exceed customer expectations.

Sponsored by Keiser Corproration

The Congress will be held at the Palais du Pharo, located in the heart of Marseille – at the entrance to the Vieux Port (Old Port) – with several hotels, restaurants, museums and attractions nearby.

Visit ihrsa.org/congress for full programme details.

Download the Brochure

*All seminars will be presented in English and simultaneously translated into French, Italian, Polish, Portuguese, Russian, and Spanish.

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