The International Health, Racquet & Sportsclub Association is the fitness industry's only global trade association representing over 10,000 for profit health and fitness facilities and over 600 supplier companies in 75 countries.



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Improve Your Retention Numbers at IHRSA 2015

There are new possibilities every day for inspiring your team, for engaging current members to improve retention, and for reaching out to prospects with content that’s so compelling that they’ll want more. 

You’d like to improve your retention numbers—just like most clubs—but you don’t know quite how do it.

The Customer Service & Retention Track at IHRSA 2015 can help. You’ll have a wide range of educational sessions to choose from that are taught by the smartest and most successful retention thought leaders in the industry.

Learn all you need to know about

  • inspiring customer loyalty 
  • the secrets to superior customer service and engagement 
  • creating a top-notch service culture 
  • retention strategies that produce measurable results 
  • how to “wow” your customers by exceeding their expectations 


Come to IHRSA 2015 and bring your department heads—so you’re all on the same page. THIS is the training you’ve been looking for and the best investment in your business that you’ll ever make.

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